Refund & Cancellation
A plain-language summary of the cancellation and refund terms in our Service Terms. Where anything here and the full Service Terms differ, the Service Terms controls.
Cancellation
You can cancel a recurring service at any time by emailing [email protected]. Cancellation takes effect at the end of your then-current billing period, unless your specific Order states otherwise. Your Order (the specific description of the service you purchase) will also identify any additional account-specific cancellation method available to you.
Refunds
Refund treatment depends on when in the service lifecycle a request is made:
Before setup begins
Full refund of the setup fee.
After setup begins, not yet complete
Pro-rated refund reflecting work already performed, at OwnerFreed's reasonable discretion.
After configuration & testing
Setup fee is generally non-refundable, reflecting the work performed.
After service activation
Setup fee is generally non-refundable. Recurring fees already charged for an active billing period are generally non-refundable for that period; you can still cancel future billing.
Current billing period
Generally non-refundable once charged; cancellation stops future charges.
If OwnerFreed doesn't deliver
If we fail to deliver the scope in your Order and don't cure that within a reasonable time after notice, you're entitled to a refund for the undelivered scope.
If required access isn't provided
Delay or inability to complete setup because required access or information wasn't provided doesn't entitle you to a refund for work already performed.
This is not a punitive, "all sales final" framework — refund eligibility turns on what work was actually performed and by whom, and setup fees and recurring fees are always evaluated separately. See our Service Terms for the full, governing language.