OwnerFreed text-message alerts
OwnerFreed (SANMO HOME CARE SERVICE, INC., doing business as OwnerFreed) sends account alerts by text message to the owner of a business that uses OwnerFreed and to the staff the owner adds (for example a manager or a technician). The alerts are about that business's own activity: new bookings, urgent and missed calls, call-back requests and job status. There is no marketing and no texting of the business's own customers in this program.
Current status: OwnerFreed alert texts are not being sent yet. The opt-in step described below is built and tested but is not yet open on ownerfreed.com; the screenshots below show that step as it will appear. No alert text is sent to anyone before the step is live and that person has agreed on it.
How a person opts in
- The business owner signs in to OwnerFreed and adds the person's mobile number for alerts. Nothing is texted to that number at this point.
- OwnerFreed shows the owner a one-time code, and the owner gives it to the person directly (in person, or however they normally talk).
- The person opens ownerfreed.com/alert-confirm.html and enters the code. This only confirms that the number is theirs - it is not an agreement to receive texts.
- On the next step the person reads the text-message terms below and decides for themselves: the box is never ticked in advance. Saving without ticking it means "no texts". The owner cannot agree for anyone. They also choose the language of their texts (English or Korean).
- OwnerFreed keeps a record of the choice: the exact wording and its version, the language, the business, the date and time. Texts are sent only to a person whose latest choice is "yes"; STOP ends them at any time.
Agreeing is optional and is not a condition of using OwnerFreed or of any purchase. Alerts are also available by e-mail and on the dashboard.
The opt-in step, as the person sees it
Screenshots of the real step (English and Korean, phone size). "[Business name]" is where the real page shows the name of the business; the code shown is a test value.
The same step as text:
Confirmed: this number is yours. Text messages are your own choice - read below and decide.
Text-message alerts (optional)
Yes, text me OwnerFreed alerts for [Business name]. OwnerFreed will text this number about [Business name]'s bookings, urgent and missed calls, call-back requests and job status. Message frequency varies. Message and data rates may apply. Reply STOP to stop and HELP for help. This is optional and not required to use OwnerFreed. Privacy: https://ownerfreed.com/privacy - Text-message terms: https://ownerfreed.com/text-alerts
The same step in Korean (the person can switch the language on the step itself):
문자 알림 (선택)
OwnerFreed가 [Business name]의 알림을 이 번호로 문자로 보내는 것에 동의합니다. 예약, 긴급·부재중 전화, 다시 전화 요청, 작업 상태에 대한 알림입니다. 문자 횟수는 상황에 따라 다릅니다. 문자·데이터 요금이 부과될 수 있습니다. 수신 거부는 STOP, 도움말은 HELP로 답장하세요. 선택 사항이며 OwnerFreed 이용의 조건이 아닙니다. 개인정보처리방침: https://ownerfreed.com/privacy - 문자 알림 약관: https://ownerfreed.com/text-alerts
Sample alerts
Each text is in the one language the person chose. "[Business name]" and the details in brackets are filled in from the business's own data.
OwnerFreed alert for [Business name]: New booking confirmed ([Service], ZIP [ZIP], [Mon Nov 9 9:00AM-11:00AM]). Open OwnerFreed to act. Reply STOP to stop, HELP for help.
OwnerFreed alert for [Business name]: URGENT: Urgent call: your on-call contact was not reached - call the customer back. Open OwnerFreed to act. Reply STOP to stop, HELP for help.
OwnerFreed 알림([Business name]): 새 예약이 확정되었습니다 ([서비스], [우편번호], [11월 9일(월) 오전 9:00~11:00]). OwnerFreed에서 확인해 주세요. 수신거부 STOP, 도움말 HELP
STOP, START and HELP
| Reply | What happens |
|---|---|
| STOP | No more alert texts to that number. One confirmation text may be sent. The choice is recorded. |
| START | Texts resume, only for a person who had agreed on the opt-in step before. |
| HELP | A reply with who we are and how to reach us: [email protected]. |
Alert texts start only after these replies are set up with our message delivery provider and the opt-in step is live.
Message frequency varies with the business's activity. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Alerts are not an emergency service.
Text-message alert terms
These terms apply to OwnerFreed Alerts text messages. They add to the OwnerFreed Service Terms (Terms).
Program. OwnerFreed Alerts are account alerts that OwnerFreed (SANMO HOME CARE SERVICE, INC., doing business as OwnerFreed) sends by text message about a business that uses OwnerFreed, to the business owner and to people the owner adds (for example a manager or a technician): new bookings, urgent and missed calls, call-back requests and job status. There is no marketing in this program.
How you agree. Each person agrees for themselves; the business owner cannot agree for someone else. After the owner adds your number, you enter the one-time code the owner gives you at ownerfreed.com/alert-confirm.html. That only confirms the number is yours - it is not an agreement to receive texts. On the next step you decide whether to receive texts (the box is not ticked in advance) and in which language (English or Korean). Agreeing is optional and is not a condition of using OwnerFreed or of any purchase. Alerts are also available by e-mail and on the dashboard.
Language. Each text is in the one language you chose. You can change it by agreeing again with a new code from the business owner.
How often. Message frequency varies with the business's activity. The owner can set quiet hours; urgent alerts follow the owner's choice for quiet hours.
Cost. Message and data rates may apply, according to your mobile plan.
Stop and help. Reply STOP to any alert to stop them; you may receive one confirmation text and then no more alert texts until you reply START (or agree again with a new code). Reply HELP for help, or write to [email protected]. The business owner can also remove your number.
Delivery. Carriers are not liable for delayed or undelivered messages. Alerts are not an emergency service: in an emergency, call 911.
Privacy. See the Privacy Policy, section "Text messages" (Privacy Policy). We do not sell your number and do not share it, or your opt-in, with third parties or affiliates for their marketing or promotional purposes.
문자 알림 약관 (한국어 안내 - 영어 원문이 우선합니다)
프로그램. OwnerFreed 알림은 OwnerFreed(SANMO HOME CARE SERVICE, INC., 상호 OwnerFreed)가 OwnerFreed를 사용하는 사업체에 관해 사업주와 사업주가 추가한 사람(예: 매니저, 기사)에게 문자로 보내는 계정 알림입니다: 새 예약, 긴급·부재중 전화, 다시 전화 요청, 작업 상태. 마케팅 문자는 없습니다.
동의 방법. 각자가 직접 동의합니다. 사업주가 다른 사람 대신 동의할 수 없습니다. 사업주가 번호를 추가하면, 사업주가 알려 준 일회용 코드를 ownerfreed.com/alert-confirm.html 에 입력합니다. 이것은 번호가 본인 것임을 확인할 뿐이며 문자 수신 동의가 아닙니다. 다음 단계에서 문자를 받을지(체크박스는 미리 선택되어 있지 않음)와 언어(영어 또는 한국어)를 직접 정합니다. 동의는 선택 사항이며 OwnerFreed 이용이나 구매의 조건이 아닙니다. 알림은 이메일과 대시보드로도 받을 수 있습니다.
언어. 문자는 선택하신 한 가지 언어로만 보냅니다. 사업주에게 새 코드를 받아 다시 동의하면 바꿀 수 있습니다.
횟수. 문자 횟수는 사업체의 활동에 따라 다릅니다. 사업주는 방해 금지 시간을 정할 수 있으며, 긴급 알림은 그 시간에 대한 사업주의 선택을 따릅니다.
비용. 휴대폰 요금제에 따라 문자·데이터 요금이 부과될 수 있습니다.
수신 거부와 도움말. 알림에 STOP으로 답장하면 중단됩니다. 확인 문자 한 통을 받을 수 있으며, 그 뒤에는 START로 답장하거나 새 코드로 다시 동의하기 전까지 알림 문자를 받지 않습니다. 도움이 필요하면 HELP로 답장하거나 [email protected] 으로 연락해 주세요. 사업주도 번호를 삭제할 수 있습니다.
전달. 통신사는 지연되거나 전달되지 않은 문자에 책임지지 않습니다. 알림은 긴급 서비스가 아닙니다: 긴급 상황에서는 911에 전화하세요.
개인정보. 개인정보처리방침의 "Text messages" 항목을 참조하세요. 번호를 판매하지 않으며, 번호와 수신 동의 정보를 제3자나 계열사의 마케팅·홍보 목적으로 공유하지 않습니다.
Privacy
Mobile numbers and text-message opt-in information are not sold and are not shared with third parties or affiliates for their marketing or promotional purposes. See the Privacy Policy and the Terms. Questions: [email protected].